Call Center Recruiting and New Hire Training

Author: Call Center Press   Publisher: Icmi Press (international Customer Management ISBN: 0970950705 ISBN-13: 9780970950703 Binding: Paperback

The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training.The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesnt already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead.

Author: Call Center Press
ISBN: 0970950705
ISBN-13:9780970950703, 978-0970950703
Publishing Date: Not Available
Publisher : Not Available
Binding: Paperback

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Book: Call Center Recruiting and New Hire Training
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ISBN:0970950705 ISBN-13:9780970950703, 978-0970950703